Things to Ask Your Mechanic
Only shops with a consistent record of excellent service may affiliate with the Automotive Service Association. Look for an ASA sticker or seal in the mechanic's office. Association with ASA is a sign that the shop provides really high quality service.
Do you have an Automotive Service Excellence certificate?
This is another sign of quality service. ASE workers do evaluations of vehicle repair shops. Shops that conform to the ASE standards are given a certificate. A certificate signifies that the shop's work is approved and of great quality.
What are your credentials?
You want technicians that have been trained at trade school. Trained technicians are more knowledgeable and skilled. Sometimes shops will have untrained rookies work on cars.
Does your shop specialize in any particular type of car?
Certain mechanics specialize in certain vehicles or repair work. Find out what the shop's strengths and weaknesses are.
Do you charge an inspection fee?
Do not assume that the shop has a free estimate. You don't want any surprise charges later.
What did you do to my car?
Ask for a detailed explanation of the repairs done. Question every single detail of the job. Also ask for a detailed breakdown on your invoice of the repairs done. This will protect you from getting scammed. Ideally, you should ask the mechanic to point out each of the repairs on your car. Ask the mechanic to discuss what was removed, replaced, or repaired. You should also ask to see the old part.
Do I get a courtesy car?
If the repair will take a long time, you may be eligible for a courtesy car. Always ask for a courtesy car. Don't forget to ask for the cost. Sometimes repair shops will charge large amounts for a rental car.
What are your payment policies?
Each repair shop has different labor rates and payment options. Ask your mechanic about the payment policies. You want to know exactly how much you will be paying for a repair.
Do you offer any guarantees?
When you get your car fixed, you want to know that the repair is guaranteed. Make sure there is a warranty on the repair. You also need to know long the warranty is. If you have any issues with repairs shortly after, you will want the repair shop to cover the additional fixing costs. The warranty on your repairs is incredibly important.
These questions will help you find a great mechanic. These questions will also make sure you are getting the best possible repair service. Mechanics are necessary for proper car maintenance. You want to be able to find a great one you can rely on.