The Official H.Heaven Customer Information Site, where we post articles, alerts, customer repair status and everyday things that you can do to help make your car run better and last longer
Have you ever been the victim of a scam of any kind? If so, most likely you felt complete violated and taken advantage of. Car repair fraud, unfortunately, is just as rampant as other types of fraud, and many of these phony shops have caused people to lose an enormous amount of money.
According to Repairtrust.com, approximately $40 billion a year is lost due to automotive repair scams. As long as you are aware, educated and smart when deciding on a car repair shop, you won't become one of these victims of fraud.
Car maintenance is an essential part of vehicle ownership, so it's important to hire a reputable mechanic. But be on the lookout for auto repair fraud. Good mechanics like the ones found at H.Heaven are worth their weight in oil. Our masters of motors help keep your car in top shape, but don't drain your wallet for each fix. Unfortunately, not all shops are so diligent. Here are three common car repair scams, and how to avoid them.
1. The dirty air filter scam
This is one of the most popular, and prevalent, car repair scams on the market. It goes like this: You bring your vehicle in for regular maintenance or a much-needed repair, and the mechanic tells you that your air filter is filthy.
Sometimes, he or she is talking about the engine air filter, which keeps dust and debris away from essential moving parts, and sometimes the mechanic is referring to your cabin air filter, which is attached to the car's HVAC system and cleans air coming in through the vents to the passenger and driver.
Don't fall for this one.
In both cases, the mechanic tells you just how dirty your filter is and then shows it you. Inevitably, it will be black and dusty. The scam? It may not be yours. Some shops keep a dirty filter on hand to trick unsuspecting customers into buying something they don't need.
Always make sure the filter you're seeing is the one from your car and know when your filters need replacement. Cabin air filters, for example, should be replaced every 15,000 to 20,000 miles and are usually found in the glove box or under the dash of the passenger front seat.
2. The oil change scam
This one is all about the upgrades. You go in for an oil change because your car needs it (and because it's a great deal) and leave the vehicle in the mechanic's capable hands. Around half an hour later, you get a call. It turns out the simple oil change you needed is not so simple.
Here, the idea is to sell you on upgrades. Often, you'll be told that your car needs "premium" or synthetic oil and that the technician working on it can't use a lower grade without your approval. They'll want you to come back to the shop, speak to a manager and sign off on the work, all the while talking about potential issues you could encounter using a low-cost product. You may also be told that extra "problems" were uncovered on your vehicle once its went up on the hoist. These problems are hard to see, highly technical to describe and very expensive to fix.
Finding a reputable, licensed mechanic helps you sidestep this scam.
3. The while you were away scam
This scam is often the most expensive. You bring your vehicle in because it's "acting up" and ask the shop to take a look and get back to you with the results. Instead, you get a call several hours or days later saying a host of problems have been fixed and you owe the company hundreds or thousands of dollars. They may talk about tubes and gaskets, spark plugs or transmissions, but the bottom line is they want you to pay for all the repairs or they won't let you have the car back.
Do not pay for anything you didn't authorize. You may owe for the initial quote and labor to investigate the issues, but no garage can do work without your written permission and it cannot hold your car as collateral.
If they refuse to return your vehicle, call the local police. Fraud and theft are potential consequences for this kind of scam. Unfortunately, this scam continues to work because owners are legitimately scared their vehicles will be taken away if they don't pay. Never pay.
The importance of good records
Most owners don't use it, but the owner's manual for your vehicle has a handy tracking sheet for recording when your oil changes were completed and at what mileage, along with reminders for other service work such as tire rotations or transmission flushes.
Beyond the manual, it's just as critical for you to keep good records of any work done to your vehicle. This way, if a mechanic tries to overcharge you for car repairs you'll see it coming. You'll know exactly what kind of oil you need, when your air filters were changed and what type of work has been done to your car over its lifetime.
H.Heaven Automotive is conveniently located in central Huntington Beach, just minutes from the 405 Freeway. We proudly repair all makes and models of vehicles. If you require a car repair in Huntington Beach, come to H.Heaven. For expert Automotive repair while in Huntington Beach call H.Heaven at (714) 841-1949 . Call us today or make an appointment now by clicking below. All repairs have a 3yr/36k mile warranty!